Troubleshooting Your Fiber Connection
- Verify Connections: Double-check that all cables are securely plugged into your modem, router, and wall outlet.
- Restart Your Equipment: Power cycle both the modem and router by unplugging them for 30 seconds, then plugging them back in.
- Check for Service Interruptions: Visit your provider’s website or app to see if there are any outages reported in your area.
- Reboot Your Device: Restart the device (computer, smartphone, etc.) that is experiencing issues.
- Test Another Device: Try connecting a different device to the network to determine if the issue persists.
- Perform a Speed Test: Run an online speed test to check your internet’s performance and consistency.
- Update Your Router’s Firmware: Ensure your router is running the latest firmware.
- Temporarily Disable VPNs/Firewalls: Turn off any VPNs or firewalls to see if they’re interfering with your connection.
- Review Wi-Fi Settings: Ensure you’re connected to the correct network and that it’s not overloaded with too many devices.